Support Policy

Support Policy

At Glow Nest BD, we are dedicated to ensuring your beauty shopping experience is as smooth and radiant as your skin. Our Support Policy outlines the level of service you can expect from us and how we handle your inquiries.

1. Our Commitment

We aim to provide professional, friendly, and timely assistance to all our customers. Our support team is trained to help you with product selection, technical issues on the website, and post-purchase concerns.

2. Support Channels

To ensure every query is addressed, we offer multiple ways to get in touch:

Live Chat: Available on our website during business hours for instant queries.

Social Media Inbox: Reach out via Facebook Messenger or Instagram DM.

Email Support: For detailed inquiries or documentation regarding orders.

Phone/WhatsApp: For urgent matters or direct consultation.

3. Response Times

We strive to respond to all inquiries as quickly as possible:

WhatsApp & Live Chat: Usually responded to within 1–2 hours during business hours.

Emails: Typically answered within 24 hours.

Social Media DMs: Generally handled within 3–6 hours.

Please note: Responses may be delayed during public holidays or major sales events.

4. Order & Technical Support

Order Status: If your order is delayed beyond the estimated delivery date, our team will provide a real-time update and coordinate with the courier service on your behalf.

Technical Issues: If you encounter errors during checkout or while applying a discount code, please take a screenshot and send it to us for immediate troubleshooting.

5. Beauty & Product Consultation

Not sure which serum is right for you? We offer complimentary beauty consultations. Our team can provide general guidance based on product ingredients and descriptions.

Disclaimer: Our support staff are beauty enthusiasts, not dermatologists. If you have a serious skin condition or persistent allergies, we recommend consulting a medical professional.

6. Resolution Process

If you are unsatisfied with a product or service:

Contact us through any of the channels above with your Order ID.

Provide a clear description of the issue.

Our support lead will investigate and offer a resolution (e.g., replacement, refund, or credit) within 2–3 business days.

7. Abuse Policy

We value our employees and expect our customers to treat them with respect. We reserve the right to discontinue support to any individual who uses abusive, threatening, or profane language.

8. Feedback

Your feedback helps us grow! If you have suggestions on how we can improve our support, please email us at feedback@glownestbd.com.

Glow Nest BD — Your Trusted Beauty Partner in Bangladesh.